Last updated: 17 May 2026
Who we are
ARK Veterinary Rehabilitation Pte. Ltd. ("ARK", "we", "us") operates the website arkvetrehab.com and provides veterinary rehabilitation services at 7d Crane Road, Singapore 429356.
We are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
What data we collect
We may collect the following types of information when you visit our website or contact us:
- Usage data — pages visited, time on site, device type, browser, referring URL (via Google Analytics)
- Session recordings — anonymised click and scroll behaviour (via Microsoft Clarity)
- Contact data — your name, phone number, and pet details when you message us via WhatsApp
- Cookies — small files stored in your browser (see Cookies section below)
We do not collect payment information directly. We do not sell your data to third parties.
Cookies
Our website uses cookies to understand how visitors use the site and to improve your experience. The table below lists all cookies we use:
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes unique visitors | 14 months |
_ga_* |
Google Analytics | Session state for GA4 | 14 months |
_gid |
Google Analytics | Session identifier | 24 hours |
_gcl_au |
Google Ads | Conversion measurement | 90 days |
_clsk |
Microsoft Clarity | Session recording (anonymised) | 1 day |
_clck |
Microsoft Clarity | Visitor identifier (anonymised) | 1 year |
ark_cookie_ok |
arkvetrehab.com | Remembers your cookie notice dismissal | Persistent (localStorage) |
All analytics data is aggregated and anonymised. We do not use cookies to identify you personally.
How we use your data
- To understand website traffic and improve our pages
- To measure the effectiveness of our Google Ads campaigns
- To respond to appointment enquiries sent via WhatsApp
- To identify and fix technical issues on the website
Third-party services
We use the following third-party tools that may process data on our behalf:
- Google Analytics 4 — website traffic analysis. Google Privacy Policy
- Google Ads — advertising and conversion tracking. Google Privacy Policy
- Microsoft Clarity — anonymised session recordings and heatmaps. Microsoft Privacy Statement
- Hostinger — website hosting provider. Hostinger Privacy Policy
- WhatsApp — appointment bookings via chat. WhatsApp Privacy Policy
Your rights under PDPA
Under Singapore's Personal Data Protection Act, you have the right to:
- Access — request a copy of personal data we hold about you
- Correction — ask us to correct inaccurate data
- Withdrawal of consent — withdraw consent for data collection at any time
- Opt out of analytics — install the Google Analytics Opt-out Browser Add-on
To exercise any of these rights, contact us at arkvetrehab@gmail.com.
How to manage or delete cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect how some parts of our website function.
Data retention
Google Analytics event data is retained for 14 months. User data is retained for 14 months with reset on new activity. WhatsApp conversations are retained at our discretion and deleted upon request.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: arkvetrehab@gmail.com
- Phone: +65 8828 6875
- Address: 7d Crane Road, Singapore 429356