Last updated: 14 September 2026
Who we are
ARK Veterinary Rehabilitation Pte. Ltd. ("ARK", "we", "us") operates the website arkvetrehab.com and provides veterinary rehabilitation services at 7d Crane Road, Singapore 429356.
We are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
What data we collect
We may collect the following types of information when you visit our website or contact us:
- Usage data — pages visited, time on site, device type, browser, referring URL (via Google Analytics)
- Session recordings — click and scroll behaviour after consent (via Microsoft Clarity)
- Contact data — your name, phone number, and pet details when you message us via WhatsApp
- Cookies — small files stored in your browser (see Cookies section below)
We do not collect payment information directly. We do not sell your data to third parties.
Cookies
Google Analytics, Microsoft Clarity and Mailchimp load only after you select Accept. Before you choose, or if you select Decline, these optional services stay off. Essential website functions, including contacting us and requesting an appointment, remain available. We remember your choice for 180 days in this browser.
You can reopen Cookie settings at any time using the link in the footer. Selecting Decline after accepting withdraws your permission and reloads the page to stop optional services. We also remove accessible analytics and marketing cookies set on this website. Withdrawing consent does not delete information already received by a provider.
Our location map is embedded from Google Maps and loads with the page; it connects to Google and may use its cookies. This does not enable our analytics or marketing tools. External booking services load when you choose to use them and have their own privacy practices.
| Storage | Provider | Purpose | Duration |
|---|---|---|---|
ark_cookie_consent_v2 | ARK | Remembers Accept or Decline in localStorage | 180 days |
_ga, _ga_* | Google Analytics | Visitor and session measurement after consent | Up to 180 days, renewed during use |
_clck, _clsk | Microsoft Clarity | Visitor and session measurement after consent | Typically 1 year and 1 day respectively |
| Marketing form storage | Mailchimp | Marketing features and form preferences after consent | Depends on the feature used |
Analytics services can process browser identifiers and interaction data. See the providers' privacy policies below for details. Accepting cookies does not subscribe you to our newsletter.
How we use your data
- To understand website traffic and improve our pages
- To understand how visitors reach our website, after consent
- To respond to appointment enquiries sent via WhatsApp
- To identify and fix technical issues on the website
Third-party services
We use the following third-party tools that may process data on our behalf:
- Google Analytics 4 — website traffic analysis. Google Privacy Policy
- Mailchimp — marketing forms and related features, after consent. Intuit Privacy Statement
- Google Maps — embedded location map on our pages. Google Privacy Policy
- Microsoft Clarity — session recordings and heatmaps, after consent. Microsoft Privacy Statement
- Hostinger — website hosting provider. Hostinger Privacy Policy
- WhatsApp — appointment bookings via chat. WhatsApp Privacy Policy
Your rights under PDPA
Under Singapore's Personal Data Protection Act, you have the right to:
- Access — request a copy of personal data we hold about you
- Correction — ask us to correct inaccurate data
- Withdrawal of consent — withdraw consent for data collection at any time
- Opt out of analytics — open Cookie settings and select Decline
To exercise any of these rights, contact us at arkvetrehab@gmail.com.
How to manage or delete cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect how some parts of our website function.
Data retention
Google Analytics event data is retained for 14 months. User data is retained for 14 months with reset on new activity. WhatsApp conversations are retained at our discretion and deleted upon request.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Changes to this policy do not override your cookie choice. If the purposes of optional services change, we will ask for a new choice.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: arkvetrehab@gmail.com
- Phone: +65 8828 6875
- Address: 7d Crane Road, Singapore 429356